You can access your multi-factor authentication settings from the ‘My Account’ or ‘My Details’ page of the portal.
When on this page, use the ‘Edit’ button next to the MFA text to access the settings for enabling multi-factor authentication. You will need to follow the onscreen instructions to link your account to an authentication app on your mobile. Once the two authentication codes have been filled in, click on the ‘Save’ button.
If you would like to remove multi-factor authentication from your account you can use the ‘Remove MFA’ button, also found on the ‘My Account’ or ‘My Details’ page, or contact your school.
How do I add MFA on a new device?
Please note: if you have already added MFA onto an old device, you will need to remove it before adding it to the new one. Please see below for more information.
When you are on the Account Settings/My Details page, use the “Disable MFA” button.
Then, confirm you would like to remove the MFA for the device by using the “Yes, remove MFA” button.
I am unable to remove MFA from my old device, or no longer have access to it. How can I get help?
If you are unable to remove MFA from your old device, speak to your school, as a portal admin will be able to remove the MFA for you.