My School Portal Ltd is an online EdTech product providing a single and secure platform that collates and displays all student information in one place for parents; targeting mainly Independent schools in the UK and internationally.
We are looking for someone to help provide first line support for our projects within the
Support Team. Duties include:-
- Providing first line support.
- Providing excellent customer service to our customers.
- Answering the telephone and helping solve customer enquiries.
- Escalating issues to second/third line support where necessary.
- Dealing with day-to-day enquires and customers complaints.
- Logging and prioritising incidents using helpdesk processes.
- Writing documentation for company products and Help Centre.
- Opportunity to QA code fixes and new functionality to projects.
- Chasing up clients for content, assets and required information under the guidance of
the Support Manager.
We need a multi-tasker with a can-do attitude and veering towards a technical role is needed to train within a dynamic and thriving top digital agency. Working as part of the Support Team: providing assistance to clients via phone and email, writing and improving the Help Centre documentation and general help within the team including answering the phone, this is an ideal opportunity for an enthusiastic person to learn all about the digital industry.
- Excellent attention to detail.
- Excellent telephone manner.
- A good listener.
- Can work as part of a team and also alone.
- Good communicator.
- Excellent organisational skills.
- An interest in IT and technology.
Friendly, confident and eager to learn.
You should have GCSE Maths & English along with ICT at C or above and 3 or 4 other subjects at least.
For the right candidate, if they have shown enthusiasm, skills and a flair for the job, we would not want to lose a key member of the team, so a full-time role could be offered to the right person at the end of the apprenticeship.
On the job training with the employer whilst working towards the Apprenticeship Framework – consisting of the NVQ Level 2 in Customer Service, Technical Certificate and Functional Skills if appropriate.
Regular work based assessments/observations carried out by Kent Training & Apprenticeships Tutor Assessor, to determine competency and meet with Awarding Body standards.
Length of apprenticeship: 53 Weeks minimum (L2) 2 Years (L3).
Weekly wage: Apprentice minimum wage.
Working week: 37.5 hours per week over a 5 day period 8.30 – 5.00 (1-hour lunch).
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You will be responsible for your travel expenses to and from your place of work. Therefore, you must have the means to get to your place of work on a daily basis whilst waiting for your first wages to be paid. Training on the Apprenticeships Programme for 16 to 18 year olds is a priority and fullyfunded by Government. Training for Apprenticeships for those over this age is partly funded, with employers expected to make a part or full contribution. The role will be based at our office near Dartford, Kent and is a full-time position. The work environment is pleasurable – located in a converted mill, in a rural location – yet conveniently close to the M25. Our offices are based in a semi-rural location and public transport services are infrequent. Your own transport is essential.
Please forward a covering letter and CV to firstname.lastname@example.org