Parent/Guardian Guides

We are here to help you every step of the way

We have included these helpful guides to take you through some of the most frequently asked questions.

If you have a specific question about your child(ren) you will need to contact your school directly. Unfortunately, due to the protection of your data and your security, we are not permitted to offer support for an individual student, parent, or guardian.

User support guides

How to resolve login issues with my portal account?
How to reset your My School Portal password.
How do I enable MFA for my account?
How to create a My School Portal shortcut?
How do I get Help in the Portal as a Parent?
Tips on what to do if you have children attending different schools who all use the portal.
How can I access the School Notices Notice Board or my free parent magazine, Noticed, in the portal?

Ask us a question?

Live chat

If you have any general questions about My School Portal please let us know and one of us will be with you as soon as possible.
*Please note this service is currently only available between 9:00 – 4:00 (GMT) Monday – Friday 

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