Parent/Guardian Guides

We are here to help you every step of the way

If you have a specific question about your child(ren) you will need to contact your school directly. Unfortunately, due to the protection of your data and your security, we are not permitted to offer support for an individual student, parent, or guardian.

User support guides

How do I get Help in the Portal as a Parent?
How to reset your My School Portal password
How to resolve login issues with my portal account?
How to create a My School Portal shortcut?
How do I enable MFA for my account?
Tips on what to do if you have children attending different schools who all use the portal.

Ask us a question?

Live chat

If you have any general questions about My School Portal please let us know and one of us will be with you as soon as possible.
*Please note this service is currently only available between 9:00 – 4:00 (GMT) Monday – Friday 

Book a demo

Call us: +44 (0)1474 240684

Please Note: If you are a parent looking for help with your My School Portal, including login help, please contact your school directly rather than using this enquiry form. Thanks.