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School Support

Our support team are here to help, just ask!

As a school, you will automatically have access to our interactive support system. Using the secure award-winning customer service software Zendesk you will be able to:

– Access support guides and documentation
– Collaborate with our community of schools
– Share best practice
– Raise, manage and track your support tickets
– Engage with our team on the development of new features
– Access the regular release notes and supporting articles
– And finally, keep up-to-date and collaborate with the release roadmap

If you wish to email our dedicated support team just write to support@myschoolportal.co.uk

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Customer Satisfaction

As a company our support team are rewarded for achieving a positive satisfaction rating when dealing with school support tickets. The team work hard in helping our schools and we pride ourselves on achieving an overall satisfaction score of 98%

Log in to School support to discover more
Rugby School
"The true value of the portal is in the time it saves for both staff and parents. It has genuinely revolutionised the way we communicate and access information. This isn’t a luxury - it is an essential element which any modern parent, national or international, would expect a school to provide."

Amanda Hunter, Head of Marketing and Communications

Sevenoaks Prep
"We firmly believe the education of a child is most successful when teachers and parents work closely together, which means effective communication is crucial. The portal allows parents to access information at their own convenience without the school having to overload them with emails or letters home. Importantly, as it's a restricted user-only portal, it means that information about students and school life is secure so only the right people see the right information."

Luke Harrison, Headmaster

St Paul's School
"MSP has helped us refine a number of time consuming tasks including the enrolment process, event and trip bookings, reporting, updating contacts, calendar management and document sharing. The system additionally enables our parents to connect with each other, plus allows us to collect information in a way that is GDPR compliant. Feedback on the portal has only been positive and we have noticed a considerable reduction in the amount of phone calls or emails we get from parents looking for information. The MSP team are super friendly and always willing to answer any queries, offer support where necessary and even further develop the system to respond to the evolving needs of our school."

Zeena Hicks, Communications & Marketing Director

Raise a Support Ticket

As a School, if you have any specific questions regarding your portal please raise a ticket with our support team. Our support system is managed by multiple members of the team so you can always be sure that someone will pick up your query.

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