Request a Password for your Portal Account

To request a password for your My School Portal account, please follow the steps below:

  1. Go to your school’s portal in your preferred browser (The URL for your school’s portal will be provided by the school).
  2. Select the ‘Forgot your password?’ link below the Email and Password fields. (Please note, if this section is not displaying on your login page, you may have a single sign-on option instead to log in with instead. If you are having trouble using the single sign-on please report this to the school.)
  3. Once on the Forgotten Password page, please enter your email address and then press the ‘Reset Password’ button.
  4. You will now be taken back to the login page. Password reset instructions have been sent to the email address provided.
  5. Now proceed to your email client where you view your emails (Gmail, Yahoo, etc).
  6. Please find the email in your inbox. If you do not see this email in your inbox please check your spam / junk mail folder as it might have ended up there.
  7. Once the email has been found, click the link to set your password. If the email doesn’t have a link and states the email address was not found, please find guidance in the section below on the next steps.
  8. You will be taken to a new page where you can set your new password. Press the ‘Change Password’ button to confirm the new password and you will then be taken back to the login page.
  9. Now use your new credentials to log in to your portal account.

When your Email Address is not found

If you receive the email below after requesting a password we would advise that you raise this with your school. Please provide them with the email address you used to request a password as this must match the email address that is in their systems, which we also use to determine access to your school’s portal.