If you have a specific question about your child or your portal you will need to contact your school directly, as we do not offer support for parent or guardian users.
How to reset your My School Portal password
PLEASE NOTE: This will NOT affect the passwords used for those who log in to the portal using an SSO method (such as Facebook, Gmail, or OneLogin). 1. Go to your school’s portal site. 2. Either click or tap the Forgot Password? link on the login screen. … Read more »
How to resolve login issues with my portal account?
Request a Password for your Portal Account To request a password for your My School Portal account, please follow the steps below: Go to your school’s portal in your preferred browser (The URL for your school’s portal will be provided by the school). Select the ‘Forgot your password?’ link below the Email and Password fields…. Read more »
How to create a My School Portal shortcut?
Is there a My School Portal app? No, My School Portal uses fully responsive web application technology. Therefore the user experience resembles a native app when viewed on a mobile or tablet device’s browser. The site is designed to provide an optimal viewing experience with easy reading and navigation. How can I get easy access… Read more »
How do I enable MFA for my account?
You can access your multi-factor authentication settings from the ‘My Account’ or ‘My Details’ page of the portal. When on this page, use the ‘Enable MFA’ button to access the settings for enabling multi-factor authentication. You will need to follow the onscreen instructions in the blue box to link your account to an authentication app… Read more »